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Speedy Rentals - Booking Information

Welcome to Speedy Rentals, your trusted car rental service in Auckland, New Zealand. In this “Booking Information” page, we provide you with all the essential details to ensure a smooth and hassle-free booking experience. Please take a moment to familiarize yourself with the following sections:

How to Book

Booking a rental car with Speedy Rentals is quick and straightforward.
Follow these simple steps to secure your vehicle for a memorable journey:

Online Booking
Phone Reservation
Walk-in Bookings

Rental Policies

 

At Speedy Rentals, we uphold a commitment to transparency and customer satisfaction.

Our rental policies ensure a seamless rental experience for all our valued customers:

Driver Requirements
Fuel Policy
Vehicle Usage

Insurance Coverage

 
A group of people holding an umbrella and a car
a circular arrangement of money and credit cards

Payment Options

 

We strive to offer flexible payment options to accommodate our customers’ preferences:

Credit/Debit Cards:

  • We accept major credit and debit cards for rental payments.
  • Rest assured, our payment gateway is secure and PCI-compliant.

Online Payment:

  • Experience hassle-free transactions with our convenient online payment option at Speedy Rentals.
  • Booking your rental car has never been easier – simply choose your vehicle, select your rental period, and make a secure online payment to confirm your reservation.

Cancellation and Refund Policy

 

We understand that plans may change, and we want to support you accordingly:

Cancellation:
• If you need to cancel your reservation, kindly inform us as soon as possible.
• Cancellation charges may apply based on the notice period.

Refunds:
• Refunds will be processed according to the cancellation policy and payment method used for the booking.
• Please allow 7 – 21 business days for the refund to reflect in your account.

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For any questions or special requests

feel free to contact our dedicated customer support team

 at 0955 8371 3 or email us at info@speedyrentals.co.nz

We look forward to serving you and wish you an unforgettable trip with Speedy Rentals in Auckland, New Zealand!

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Booking Information

Rental Terms, Bond & Insurance

Everything you need to know before you hire a car from Speedy Rentals, in plain English. These terms apply at all our branches: Auckland Airport, Auckland City (Eden Terrace), Henderson, Hamilton and Christchurch.

Key Rental Terms at a Glance

Minimum driver age

21

Young driver fee (21–24)

About $100 per rental

Senior driver fee (over 65)

$100 per rental

Licence

Full licence held for at least 1 year, in English, or with an International Driving Permit or approved translation

Insurance

Basic Cover included ($3,500 excess); Standard $25/day ($1,500 excess); Premium $45/day (0 excess)

Bond

$3,500 (Basic), $1,500 (Standard) or $200 (Premium), held on a credit card; refunded within 7 working days if there's no damage

Fuel

Return full, or pay a $200 (petrol) or $250 (diesel) refuelling fee

Late returns

$45 per hour

After-hours pick-up or return

By prior arrangement only; $45 fee

Cancellation

Full refund if cancelled at least 48 hours before pick-up

Tolls

Pay within 5 working days, or a $35 admin fee applies

Traffic fines

Charged to you, plus a $50 admin fee each

Maximum hire

12 months

Prices

Include GST

How to Book Your Rental Car

Booking a rental car with Speedy Rentals is quick and easy. Choose the option that works best for you.

Online Booking

Choose your branch, dates and car in the booking box, add any extras and pay securely. You'll get a confirmation email straight away. Online booking is the quickest way to see live prices.

Phone Reservation

Call our team on 09 558 3713 during 9 am - 5pm and we'll book it for you. Customers must contact us on +64 27 369 5714 to coordinate after-hours service. An additional after-hours fee of $45 applies to all pick-ups and drop-offs outside regular business hours.

Walk-in Booking

You can visit any branch during opening hours, but cars are subject to availability, so booking ahead is safer during school holidays and summer.

How Speedy Rental Started

How Speedy Rental Started

Pick-Up and Return

Pick up and return your car during branch opening hours.

Branch
Monday-Friday
Saturday-Sunday

Auckland Airport (46 Prices Road, Wiri)

7am-7pm

8am-6pm

Auckland City (Eden Terrace) and Henderson

9am-5pm

10am-4pm

Henderson

Timings please pick up from home or about page

Timings please pick up from home or about page

Hamilton

Timings please pick up from home or about page

Timings please pick up from home or about page

Christchurch

Timings please pick up from home or about page

Timings please pick up from home or about page

After-hours pick-up or return.

Available only if arranged in advance and approved by us. Call or text 027 369 5714 to organise it, because our landline isn't monitored outside business hours. A $45 after-hours fee applies.

Late returns

are charged at $45 per hour.

Extending your hire.

Contact us before your return time and we'll extend it if the car is available. Hire charges aren't refundable if you return the car early.

Tolls, Speeding Fines and Parking Tickets

New Zealand has three toll roads: the Northern Gateway north of Auckland, and the Tauranga Eastern Link and Takitimu Drive in Tauranga. Pay any tolls within 5 working days of using the road, online with NZ Transport Agency Waka Kotahi or at the Speedy Rentals counter. If a toll is unpaid, we charge you the toll plus a $35 admin fee.

Speeding fines, parking tickets and any other traffic infringements during your hire are your responsibility, and a $50 admin fee applies to each one.

If You Have an Accident or Breakdown

Make sure everyone is safe.

Call 111 if anyone is hurt or the road is blocked.

Breakdowns, flat tyres, flat batteries or lockouts:

call NZ Roadside Assistance (NZRA) on 0508 697 623, 24/7. A $35.50 + GST call-out fee applies unless you've added Roadside Assistance Cover ($5/day) plus any towing, repair or recovery costs.

Accidents:

report every accident to us on 09 558 3713 within 24 hours, with a police report. Take photos and get the other driver's details.

Pick-Up and Return

Pick up and return your car during branch opening hours.

Branch
Saturday-Sunday

At least 48 hours before pick-up

Full refund

Less than 48 hours before pick-up

[Confirm with Speedy Rentals]

After your pick-up time (no-show)

No refund

Booking Information FAQs

Find quick answers to common questions about hiring a car with Speedy Rentals.

How much is the bond at Speedy Rentals?

It depends on your cover: $3,500 with Basic Cover, 1,500withStandardCover(25/day) or 200withPremiumCover(45/day). The bond is held on a credit card.

Not by any of the three cover options. Add Windscreen & Tyre Cover for $10 per day to cover it with no excess.

21. Drivers aged 21–24 pay a young driver fee of about $100 per rental.

Yes, an extra $100 per rental.

Yes, if it's in English, or with an International Driving Permit or approved translation.

Yes, if you cancel at least 48 hours before your pick-up time. A no-show is not refunded.

Auckland Airport is open 7am–7pm Monday to Friday and 8am–6pm on weekends. Auckland City and Henderson are open 9am–5pm Monday to Friday and 10am–4pm on weekends. After-hours pick-up and return can be arranged in advance for $45.

Yes, but only with Premium Cover, and the crossing must be arranged with us in advance.

No. Driving on unsealed, gravel or snow-covered alpine roads voids all insurance.

A refuelling fee of $200 for petrol cars or $250 for diesel applies.

7–21 business days to reach your account.

Call 09 558 3713 or email info@speedyrentals.co.nz.

Still have questions?

Call 09 558 3713 or email info@speedyrentals.co.nz.